[rt-users] Problem with HTML tags appearing in correspondence

Alexey Bozrikov a at bozrikov.com
Mon Feb 3 18:09:55 EST 2014

Alex Vandiver wrote
> On Mon, 2014-02-03 at 14:22 -0800, Alexey Bozrikov wrote:
>> I am attaching a diff -ur between upgrded and freshly installed RT 4.2.1,
>> as
>> I had exactly same issue when posting new tickets and replying to
>> existing
>> tickets from RT web interface. Our system has no customizations at all
>> with
>> exception to one custom field for the ticket (which I have disabled when
>> I
>> was testing on the upgraded system).
> Your differences are entirely in var/mason_data, aka the Mason cache.
> This confirms that you skipped the last bit of step (6b) in the
> README[1]:
>         6b) If you are UPGRADING from a previous installation:
>         [...]
>               Finally, clear the Mason cache dir:
>                   rm -fr /opt/rt4/var/mason_data/obj
>               You may then start your web server again.
>  - Alex
> [1] http://bestpractical.com/docs/rt/latest/README

Thanks for pointing it out, Alex. I missed this step in the README. I am
fairly new to RT. That was my first installation of RT 4.2.0 and upgrade.

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