[rt-users] Problem with HTML tags appearing in correspondence
a at bozrikov.com
Mon Feb 3 18:09:55 EST 2014
Alex Vandiver wrote
> On Mon, 2014-02-03 at 14:22 -0800, Alexey Bozrikov wrote:
>> I am attaching a diff -ur between upgrded and freshly installed RT 4.2.1,
>> I had exactly same issue when posting new tickets and replying to
>> tickets from RT web interface. Our system has no customizations at all
>> exception to one custom field for the ticket (which I have disabled when
>> was testing on the upgraded system).
> Your differences are entirely in var/mason_data, aka the Mason cache.
> This confirms that you skipped the last bit of step (6b) in the
> 6b) If you are UPGRADING from a previous installation:
> Finally, clear the Mason cache dir:
> rm -fr /opt/rt4/var/mason_data/obj
> You may then start your web server again.
> - Alex
>  http://bestpractical.com/docs/rt/latest/README
Thanks for pointing it out, Alex. I missed this step in the README. I am
fairly new to RT. That was my first installation of RT 4.2.0 and upgrade.
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