[rt-users] RT crashes during spreadsheet export with "...rt-server.fcgi" aborted: idle timeout (3 sec)

Alex Geo. alex at russian-cyprus.org
Tue Feb 4 11:55:23 EST 2014

Hi Landon,

Thanks a lot for the tip!

I checked my rt.conf file under apache conf.d directory and here is what
was in there: "FastCgiServer /opt/rt4/sbin/rt-server.fcgi -processes 5
-idle-timeout 3" Seems like the two extra zeroes were lost somewhere :) .
Changed that to 300, now a spreadsheet export of 157 tickets works fine! It
takes around 7-8 seconds to generate.

So thanks for your advise and have a great day!

Alex G.

2014-02-03 Landon Stewart <lstewart at iweb.com>:

> Signal 13 is just a broken pipe, as it says.  You need to find out why
> it's broken.  It's probably running out of memory or taking too long.
>  FastCGI in my experience likes to timeout and not tell anyone that it did.
>  I find it strange that your idle timeout is only 3 seconds.  It'll likely
> timeout often while it waits for the database to produce the query results.
> --
> Landon Stewart :: lstewart at iweb.com
> Lead Specialist, Abuse and Security Management
> Spécialiste principal, gestion des abus et sécurité
> http://iweb.com :: +1 (888) 909-4932
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