[rt-users] RT 4.2.2 - inline images are not shown in tickets

Alexey Bozrikov a at bozrikov.com
Wed Feb 5 01:55:57 EST 2014

Alex Vandiver wrote
> On Tue, 2014-02-04 at 04:20 -0800, Alexey Bozrikov wrote:
>> I have made a fresh install of RT 4.2.1 yesterday and noticed, that
>> when I create a ticket using RT Web interface (rich text) and paste a
>> screenshot or any other image to the editor, this image not being
>> shown in either e-mail sent to requestor (tested with Outlook 2003 and
>> Outlok 2010), or in ticket history. 
> Sadly, RT does not support the inline image pasting functionality of
> CKEditor, since that requires running some of the server-side code of
> CKeditor which we do not support.  Your best option is to use the
> "Attach:" box directly below the text entry area.
>  - Alex

Thank you very much for the answer, attaching images will do for the time
being. For some reason, inline image pasting works to a limited extent now
(only when pasting to a newly-created ticket through Web interface), and
that led my colleagues to attempts to use the feature.

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