[rt-users] People in the Cc: field are not receiving e-mails

Max McGrath mmcgrath at carthage.edu
Tue Feb 4 12:57:18 EST 2014


Hi all -

Running RT 4.0.19 on Ubuntu 12.04.4 LTS.

During ticket creation from the Web UI, when someone places an e-mail
address in the CC: field, it doesn't appear to send e-mails to those
people.  Below is what I could find in rt.log.  I'm not suer if there is a
better log to look at.

X-RT-Original-Encoding: utf-8
(/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:652)

[14397] [Tue Feb  4 17:48:44 2014] [debug]: Got user mail preference
'Individual messages' for user
mmcgrath at carthage.edu(/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:666)

[14397] [Tue Feb  4 17:48:44 2014] [debug]: Removing deferred recipients
from To: line (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:675)

[14397] [Tue Feb  4 17:48:44 2014] [debug]: Setting deferred recipients for
attribute creation (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:684)

[14397] [Tue Feb  4 17:48:44 2014] [debug]: Working on mailfield Cc;
recipients are  (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:645)

[14397] [Tue Feb  4 17:48:44 2014] [debug]: Subject:
[help.carthage.edu#24526] AutoReply: Test

[14397] [Tue Feb  4 17:48:44 2014] [debug]: Removing deferred recipients
from Cc: line (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:675)

[14397] [Tue Feb  4 17:48:44 2014] [debug]: Setting deferred recipients for
attribute creation (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:684)

[14397] [Tue Feb  4 17:48:44 2014] [debug]: Working on mailfield Bcc;
recipients are  (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:645)


I don't know for sure, but I'm assuming the *Removing deferred recipients
from Cc: line* is important.  The question is, why are the recipients being
removed?

Much thanks!

Max
--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgrath at carthage.edu
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