[rt-users] People in the Cc: field are not receiving e-mails
Max McGrath
mmcgrath at carthage.edu
Tue Feb 4 12:57:18 EST 2014
Hi all -
Running RT 4.0.19 on Ubuntu 12.04.4 LTS.
During ticket creation from the Web UI, when someone places an e-mail
address in the CC: field, it doesn't appear to send e-mails to those
people. Below is what I could find in rt.log. I'm not suer if there is a
better log to look at.
X-RT-Original-Encoding: utf-8
(/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:652)
[14397] [Tue Feb 4 17:48:44 2014] [debug]: Got user mail preference
'Individual messages' for user
mmcgrath at carthage.edu(/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:666)
[14397] [Tue Feb 4 17:48:44 2014] [debug]: Removing deferred recipients
from To: line (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:675)
[14397] [Tue Feb 4 17:48:44 2014] [debug]: Setting deferred recipients for
attribute creation (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:684)
[14397] [Tue Feb 4 17:48:44 2014] [debug]: Working on mailfield Cc;
recipients are (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:645)
[14397] [Tue Feb 4 17:48:44 2014] [debug]: Subject:
[help.carthage.edu#24526] AutoReply: Test
[14397] [Tue Feb 4 17:48:44 2014] [debug]: Removing deferred recipients
from Cc: line (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:675)
[14397] [Tue Feb 4 17:48:44 2014] [debug]: Setting deferred recipients for
attribute creation (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:684)
[14397] [Tue Feb 4 17:48:44 2014] [debug]: Working on mailfield Bcc;
recipients are (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:645)
I don't know for sure, but I'm assuming the *Removing deferred recipients
from Cc: line* is important. The question is, why are the recipients being
removed?
Much thanks!
Max
--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgrath at carthage.edu
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20140204/ccc67c3e/attachment.htm>
More information about the rt-users
mailing list