[rt-users] People in the Cc: field are not receiving e-mails

Kevin Falcone falcone at bestpractical.com
Tue Feb 4 13:44:16 EST 2014


On Tue, Feb 04, 2014 at 11:57:18AM -0600, Max McGrath wrote:
>    Running RT 4.0.19 on Ubuntu 12.04.4 LTS.
> 
>    During ticket creation from the Web UI, when someone places an e-mail address in the CC:
>    field, it doesn't appear to send e-mails to those people. Below is what I could find in
>    rt.log. I'm not suer if there is a better log to look at.

4.0 and previous didn't ship On Create Notify Ccs.
New installs of 4.2 get these scrips by default, upgrades do not, you
can read about our recommended set of scrips here:
http://bestpractical.com/docs/rt/latest/UPGRADING-4.2.html
search for 
    New installs will notify Ccs
and you'll find the relevant list item.

-kevin
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