[rt-users] People in the Cc: field are not receiving e-mails

Max McGrath mmcgrath at carthage.edu
Wed Feb 5 12:34:46 EST 2014

Thanks Kevin!

That was very helpful!


Max McGrath
Network Administrator
Carthage College
mmcgrath at carthage.edu

On Tue, Feb 4, 2014 at 12:44 PM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Tue, Feb 04, 2014 at 11:57:18AM -0600, Max McGrath wrote:
> >    Running RT 4.0.19 on Ubuntu 12.04.4 LTS.
> >
> >    During ticket creation from the Web UI, when someone places an e-mail
> address in the CC:
> >    field, it doesn't appear to send e-mails to those people. Below is
> what I could find in
> >    rt.log. I'm not suer if there is a better log to look at.
> 4.0 and previous didn't ship On Create Notify Ccs.
> New installs of 4.2 get these scrips by default, upgrades do not, you
> can read about our recommended set of scrips here:
> http://bestpractical.com/docs/rt/latest/UPGRADING-4.2.html
> search for
>     New installs will notify Ccs
> and you'll find the relevant list item.
> -kevin
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