[rt-users] custom callback for ticket update not working after update 4.0.2 -> 4.2.2

[Hugo Escobar]

I developed a callback that allowed staff users to quickly respond certain
requests from customers
just by pressing a button on ticket-display instead of having to go to
/Ticket/Update.html, writing, attaching the file, etc

This worked perfectly on 4.0.2. In 4.2.2, the response is being created but
the file(s) is(are) not being attached.

The callback I used for this customization is called in the following line:

$m->callback( Ticket => $TicketObj, ARGSRef => \%ARGS, checks_failure =>
\$checks_failure, results => \@results, CallbackName => 'Initial' );

which exists at the beginning of the <%INIT> section

My implementation of this callback creates a MIME::Entity and adds the file
to it, then it
'writes' the whole message to $session{'Attachments'}

I've been trying to do the right changes for this to work under 4.2.2 but
no luck so far

Any help will be greatly appreciated

-- 
Hugo Escobar


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