[rt-users] REST Api - find reopen date

Kevin Falcone falcone at bestpractical.com
Thu Feb 6 11:20:30 EST 2014

On Thu, Feb 06, 2014 at 11:40:53AM +0100, Florian Lohoff wrote:
> So i'd like to find out whether the ticket was reopened and when. I
> currently fail how to find.
> Example REST output for a reopened ticket. Creates is the
> original dtae. It was resolved and reopened.

There is nothing on the ticket level that tracks a re-open, you have
to scan the history with ticket/id/history or set up Scrips to save
data in a custom field on the ticket that tracks the reopen so you can
avoid walking the history.

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