[rt-users] REST Api - find reopen date

Kevin Falcone falcone at bestpractical.com
Thu Feb 6 12:15:23 EST 2014

On Thu, Feb 06, 2014 at 06:00:45PM +0100, Florian Lohoff wrote:
> On Thu, Feb 06, 2014 at 11:20:30AM -0500, Kevin Falcone wrote:
> > There is nothing on the ticket level that tracks a re-open, you have
> > to scan the history with ticket/id/history or set up Scrips to save
> > data in a custom field on the ticket that tracks the reopen so you can
> > avoid walking the history.
> I am walking the history now - not that many tickets and not that 
> frequent. I would have expected a Date on Ticket level with the last
> Status change. 

Tracking Status change at the ticket level isn't really helpful,
because you really want to know what it changed *from* which means you
still have to go back into Transactions.

If you want to track it at the ticket level, that's what Custom Fields
and a simple On Status Change Scrip with a custom Action is for.

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