[rt-users] Can only one ticket be created even if mail marks to multiple queue

[Ajay Kumar]

Dear All,
It has been observed that our members send same mail to multiple queues
and RT generate multiple tickets.One ticket for one queue. Can we stop
multiple tickets for same mail. If yes,pls suggest the steps.

We are manual merging the tickets. Hoping for response pls.


Regards,
Ajay

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