[rt-users] Some external users not being AutoCreate'd

Gerald Vogt vogt at spamcop.net
Tue Feb 11 02:20:44 EST 2014

On 10.02.2014 22:12, Mathew Snyder wrote:
> I asked the person that is doing most of the grunt work to look into
> this. Rather than comment out the RealName setting under attr_match_list
> he commented it out under attr_map. This seems to have ad the same

If you do that RT won't set the real name from LDAP into the RT
database. You won't see the real name unless the user sets it in
preferences. The attr_map synchronizes data from LDAP into the RT

> effect as it no longer creates a second account with the same real name
> as another that is in LDAP.
> I'm not entirely sure why RT should care about a person's actual name.

It doesn't. You have configured it this way. You made RT care about the
real name.

> The username is really all that is relevant. This seems to be a failure
> on the designers part, as far as I'm concerned.

It's in the documentation. You have to match the users in LDAP to the RT
database somehow. You have to configure that. Not everyone wants to use
the username. Some people use the email address.

You have to configure it. You get what you configure.


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