[rt-users] No __TimeLeft__ value in search result

[Kevin Falcone]

On Tue, Feb 18, 2014 at 10:10:02PM +0200, Andrius Kulbis wrote:
> 2014-02-18 19:48, Alex Vandiver rašė:
> >On Tue, 2014-02-18 at 04:10 -0800, andkulb wrote:
> >>This is the time values for the ticket:
> >>Created:	Tue Feb 18 13:28:25 2014
> >>Starts:	Tue Feb 18 13:28:25 2014
> >>Started:	Tue Feb 18 13:28:25 2014
> >>Last Contact:	Tue Feb 18 13:30:25 2014
> >>Due:	Wed Feb 19 00:00:00 2014
> >>
> >>Still, the __TimeLeft__ field is always blank. What is the problem?
> >"TimeLeft" is not a computed value between starts and due.  It is a
> >count of your estimate of the minutes/hours of work remaining on the
> >ticket, which can be updated from the "Basics" page of the ticket.
> 
> Is it possible to calculate the fields format fields?

Anything is possible.  There are callbacks in RT__Ticket/ColumnMap
that allow you to either override __TimeLeft__ to calculate things or
to add your own new code that does date math.

-kevin
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