[rt-users] How to notify owner about their responses?

Ivan Osipov osipov.i at gmail.com
Mon Jan 13 09:45:51 EST 2014

Hello all.

Now I'm using scrip "On Correspond" -> "Notify Owner and AdminCcs", but 
when ticket owner reply to customer he does not receive email about 
their response.

When other RT user send reply to customer (without assigning), then 
owner receive email about other RT user reply to customer.

How I can notify owner about their responses?

Best regards,
Ivan Osipov

More information about the rt-users mailing list