[rt-users] Show Stalled Tickets in Quick Search

[Guadagnino Cristiano]

Hi Wardrop!

Wardrop ha scritto:
> Hi,
>
> I'm wondering how I would go about adding a "stalled" tickets column to the
> Quick Search display on the dashboard. I've done a Google, but a lot of the
> information seems to pertain to older versions of RT. I'm on RT 4.2.2.
>
> I've looked at ./share/html/Elements/Quicksearch expecting to find some
> clues, but alas, nothing. Can anyone point me in the right direction or just
> tell me how to it?
>
> Cheers,
> Tom

Why do you want to add it to the quick search display?

I simply created a new saved search that I called "MineStalled", then I 
added it to the "RT at a glance" right above the "Quick search" portlet 
by clicking on "Edit" in the upper right corner of the "RT at a glance" 
page and adding the saved search.

Hope this helps.

Bye
Cris