[rt-users] How to find possible values for an object

Emmanuel Lacour elacour at easter-eggs.com
Fri Jan 17 08:37:34 EST 2014

On Thu, Jan 16, 2014 at 12:21:54PM -0800, rwzoerner wrote:
> I'm not a Perl programmer and the documentation for RT isn't very friendly
> for folks like me. I'm trying to put the ticket owner's full name in a
> template, for example, and I can't find anything that tells me what the
> possible values are for {$Ticket->OwnerObj}. I did see a snippet that used
> {$Ticket-OwnerObj->Name} but that displays just the username, not the full
> name.

OwnerObj is an RT::User, so you have all methods available here:


(You wan't ->RealName here).

> Aside from needing to resolve that specific problem, is there a way a
> non-Perl-person can find what values are possible for other objects, as
> well?

Each object have a corresponding .pm file in lib/RT/ (User.pm,
Ticket.pm, ...).

You can do "perldoc lib/RT/....pm" to see available methods or use the
online documentation above)

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