[rt-users] How to find possible values for an object

rwzoerner rick at zoerner.com
Fri Jan 17 10:12:07 EST 2014


Thanks!  I guess the trick is for me to learn how to navigate the 
documentation. It probably makes perfect sense to a Perl programmer or 
more experienced RT user - I didn't even make that connection, though. I 
appreciate it!

-Rick


On 1/17/2014 7:38 AM, Emmanuel Lacour [via RequestTracker] wrote:
> On Thu, Jan 16, 2014 at 12:21:54PM -0800, rwzoerner wrote:
> > I'm not a Perl programmer and the documentation for RT isn't very 
> friendly
> > for folks like me. I'm trying to put the ticket owner's full name in a
> > template, for example, and I can't find anything that tells me what the
> > possible values are for {$Ticket->OwnerObj}. I did see a snippet 
> that used
> > {$Ticket-OwnerObj->Name} but that displays just the username, not 
> the full
> > name.
> >
>
>
> OwnerObj is an RT::User, so you have all methods available here:
>
> http://www.bestpractical.com/docs/rt/4.2/RT/User.html
>
>
> (You wan't ->RealName here).
>
> > Aside from needing to resolve that specific problem, is there a way a
> > non-Perl-person can find what values are possible for other objects, as
> > well?
> >
>
>
> Each object have a corresponding .pm file in lib/RT/ (User.pm,
> Ticket.pm, ...).
>
>
> You can do "perldoc lib/RT/....pm" to see available methods or use the
> online documentation above)
>
>
>
> -- 
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