[rt-users] 'negative' Business Hours in international environments

[Vitalik Yahoo]

> Hello Experts,
> I am using: Business-Hours-0.10_01 and RT-Extension-SLA-0.07.
> 
> I have a follow-up question to this thread:  http://www.gossamer-threads.com/lists/rt/users/106929
> 
> I would like to implement this syntax but in our 24/7 operation Monday actually starts 7:00pm Sunday in order to align actually with the Shifts around the globe.  First shift is APJ because the day begins there, i..e Monday morning begins in APJ at 7:00PM ET which is still Sunday in US.
> 
> Is there a way to have 'Monday' Start on Sunday 7:00pm ET? i.e. 'Monday', Start => '-05:00',End=>'19:00'}
> 
> %RT::ServiceBusinessHours = (
>             'weekday' => {
>                 0 => { Name => 'Sunday', Start => '19:00', End => '24:00' },
>                 1 => { Name => 'Monday', Start => '00:00', End => '24:00' },
>                 2 => { Name => 'Tuesday', Start => '00:00', End => '24:00' },
>                 3 => { Name => 'Wednesday', Start => '00:00', End => '24:00' },
>                 4 => { Name => 'Thursday', Start => '00:00', End => '24:00' },
>                 5 => { Name => 'Friday', Start => '00:00', End => '19:00' },
>                 holidays => [qw(01-01 12-25 2014-05-26 2014-07-04 2014-09-01 2014-11-27 2014-11-28 )],
>             },
>         );

> Thanks in advance for your help,

> -Vitaly
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