[rt-users] 'negative' Business Hours in international environments

[Adam Thompson]

On 2014-01-29 16:33, Vitalik Yahoo wrote: 

>> I am using:
Business-Hours-0.10_01 and RT-Extension-SLA-0.07. 
>> I have a follow-up
question to this thread:
http://www.gossamer-threads.com/lists/rt/users/106929 [1] 
>> I would
like to implement this syntax but in our 24/7 operation Monday actually
starts 7:00pm Sunday in order to align actually with the Shifts around
the globe. First shift is APJ because the day begins there, i..e Monday
morning begins in APJ at 7:00PM ET which is still Sunday in US. 
>> Is
there a way to have 'Monday' Start on Sunday 7:00pm ET? i.e. 'Monday',
Start => '-05:00',End=>'19:00'} 
>> %RT::ServiceBusinessHours = ( 
>>

>> 'weekday' => { 
>> 0 => { Name => 'Sunday', Start => '19:00', End =>
'24:00' }, 
>> 1 => { Name => 'Monday', Start => '00:00', End => '24:00'
}, 
>> 2 => { Name => 'Tuesday', Start => '00:00', End => '24:00' }, 
>>
3 => { Name => 'Wednesday', Start => '00:00', End => '24:00' }, 
>> 4 =>
{ Name => 'Thursday', Start => '00:00', End => '24:00' }, 
>> 5 => {
Name => 'Friday', Start => '00:00', End => '19:00' }, 
>> holidays =>
[qw(01-01 12-25 2014-05-26 2014-07-04 2014-09-01 2014-11-27 2014-11-28
)], 
>> }, 
>> );

Would it be possible to simply run your entire RT
server in the APJ timezone, and work around the problem that way?


-Adam
 athompso at athompso.net 

 

Links:
------
[1]
http://www.gossamer-threads.com/lists/rt/users/106929
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