[rt-users] Weird Behavior

[Mark Campbell]

So the $rtname is cg.xxx.edu

The subject tag on the queue is configured as the CGTag cg.xxx.edu

Should it simply be the rtname?




On 7/2/2014 11:23 PM, Alex Peters wrote:
> In "Subject: [xxxxx xx.xxx.edu <http://xx.xxx.edu> #1091]", does 
> "xxxxx xx.xxx.edu <http://xx.xxx.edu>" precisely match either of your 
> $rtname config value or a queue's "Subject Tag" setting?  The fact 
> that there's a space in there suggests that it might not.
>
>
> On 3 July 2014 13:19, Mark Campbell <mcc171 at psu.edu 
> <mailto:mcc171 at psu.edu>> wrote:
>
>
>     So for testing I ran the following
>
>
>     cat |/usr/sbin/rt-mailgate --queue xxxxxxx --action correspond
>     --url https://xxxxxxx.xx.xxx.edu/rt --debug
>
>
>
>
>     Then pasted the following in
>
>     Delivered-To: xxxxx at xx.xxx.edu <mailto:xxxxx at xx.xxx.edu>
>     Subject: [xxxxx xx.xxx.edu <http://xx.xxx.edu> #1091]
>     To: xxxxx at xx.xxx.edu <mailto:xxxxx at xx.xxx.edu>
>     From: Xxxx Xxxxxxxx <xxxx at xxx.edu <mailto:xxxx at xxx.edu>>
>     Return-Path:    <xxxx at xxx.edu <mailto:xxxx at xxx.edu>>
>
>
>     testing
>
>
>     And this created a new ticket #1111
>
>     I thought all this had to do was match what was in the subject
>     brackets and the ticket number and it would add it.  What am I
>     missing here?
>
>
>
>
>
>     On 7/2/2014 4:08 PM, Mark Campbell wrote:
>
>         So I have an instance of RT installed, and thing seem to work
>         fine. Except users with a MAC that are using the Alpine client
>         seem to not be able to properly reply to a ticket.  They can
>         create new tickets jsut fine, but when attempting to respond
>         to a ticket, every response creates a new ticket.
>
>         Any ideas on why that might happen?
>
>         Thanks
>
>         Mark
>
>
>     -- 
>     RT Training - Boston, September 9-10
>     http://bestpractical.com/training
>
>

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