[rt-users] Weird Behavior

[Mark Campbell]

Sorry CG tag would be what we use to describe the queue and cg.xxx.edu 
as the rtname.  For instance the Networking queue would look like

[Networking cg.xxx.edu #1091]

So in the subject tag field for the queue configuration we have 
"Networking cg.xxx.edu"

Is this not allowed? or would the space between Networking and 
cg.xxx.edu cause issues?

Mark



On 7/2/2014 11:34 PM, Alex Peters wrote:
> I'm not sure what "the CGTag" means but if the subject tag on the 
> queue is exactly the same as the $rtname, you can leave the subject 
> tag blank (it will default to $rtname).
>
> Basically the only thing between those square brackets in the Subject 
> line of the email should be the $rtname or a queue's subject tag, 
> followed by a space, a hash and a ticket number.
>
> If that's the case and it's still not working, RT debug logs might 
> come in handy.
>
>
> On 3 July 2014 13:30, Mark Campbell <mcc171 at psu.edu 
> <mailto:mcc171 at psu.edu>> wrote:
>
>     So the $rtname is cg.xxx.edu <http://cg.xxx.edu>
>
>     The subject tag on the queue is configured as the CGTag cg.xxx.edu
>     <http://cg.xxx.edu>
>
>     Should it simply be the rtname?
>
>
>
>
>     On 7/2/2014 11:23 PM, Alex Peters wrote:
>>     In "Subject: [xxxxx xx.xxx.edu <http://xx.xxx.edu> #1091]", does
>>     "xxxxx xx.xxx.edu <http://xx.xxx.edu>" precisely match either of
>>     your $rtname config value or a queue's "Subject Tag" setting?
>>      The fact that there's a space in there suggests that it might not.
>>
>>
>>     On 3 July 2014 13:19, Mark Campbell <mcc171 at psu.edu
>>     <mailto:mcc171 at psu.edu>> wrote:
>>
>>
>>         So for testing I ran the following
>>
>>
>>         cat |/usr/sbin/rt-mailgate --queue xxxxxxx --action
>>         correspond --url https://xxxxxxx.xx.xxx.edu/rt --debug
>>
>>
>>
>>
>>         Then pasted the following in
>>
>>         Delivered-To: xxxxx at xx.xxx.edu <mailto:xxxxx at xx.xxx.edu>
>>         Subject: [xxxxx xx.xxx.edu <http://xx.xxx.edu> #1091]
>>         To: xxxxx at xx.xxx.edu <mailto:xxxxx at xx.xxx.edu>
>>         From: Xxxx Xxxxxxxx <xxxx at xxx.edu <mailto:xxxx at xxx.edu>>
>>         Return-Path:    <xxxx at xxx.edu <mailto:xxxx at xxx.edu>>
>>
>>
>>         testing
>>
>>
>>         And this created a new ticket #1111
>>
>>         I thought all this had to do was match what was in the
>>         subject brackets and the ticket number and it would add it.
>>          What am I missing here?
>>
>>
>>
>>
>>
>>         On 7/2/2014 4:08 PM, Mark Campbell wrote:
>>
>>             So I have an instance of RT installed, and thing seem to
>>             work fine. Except users with a MAC that are using the
>>             Alpine client seem to not be able to properly reply to a
>>             ticket.  They can create new tickets jsut fine, but when
>>             attempting to respond to a ticket, every response creates
>>             a new ticket.
>>
>>             Any ideas on why that might happen?
>>
>>             Thanks
>>
>>             Mark
>>
>>
>>         -- 
>>         RT Training - Boston, September 9-10
>>         http://bestpractical.com/training
>>
>>
>
>
>     --
>     RT Training - Boston, September 9-10
>     http://bestpractical.com/training
>
>

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