[rt-users] Changing life cycle of an existing Queue

[Pedro Pereira]

Yes it is. In fact, it is the default behaviour.
I have 2 custom lifecycles defined in our RT setup.

Define your lifecycle and the corresponding Mapping Between Queues, as
described in this link:
https://bestpractical.com/docs/rt/latest/customizing/lifecycles.html#Mapping-Between-Queues

In the example, there are two lfecycles defined: Default and Orders. The
"__maps__" entry maps one state of one queue to the correspondig state
in the other.

So, when you change from the Default lifecycle to Orders, any "pending"
status will become "new", any "processing" will become "open", and so on.
In your case, the final state in Default should be mapped to the new
final state in YourCustomLifecycle.
Don't forget to define the reverse YourCustomLifecycle->Default mappings
too, in case you want to revert the lifecycle change.

-Pedro

	

Pedro Pereira
Núcleo de Infraestruturas e Telecomunicações
Departamento de Informática

Alameda da Universidade · Cidade Universitária
1649-004 LISBOA · PORTUGAL
T. +351 210 443 567 - Ext. 19817
E. pmepereira at reitoria.ulisboa.pt <mailto:pmepereira at reitoria.ulisboa.pt>
www.ulisboa.pt <http://www.ulisboa.pt/>

 

 

On 02-07-2014 21:05, Kenroy Bennett wrote:
> Hi All,
>             I have  created a Queue to use the default life cycle have
> been used it for several months now.
> After using it I realized that I will need to create a new life cycle
> for tickets in the Queue. Is it possible to change the life cycle  in
> the Queue and update tickets in their final state  that have used the 
> default life  to a final state in the new lifecycle that I have create.
>
>
> Regards,
> Kenroy
>
>

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