[rt-users] Changing life cycle of an existing Queue

Kenroy Bennett bennettk9999 at gmail.com
Wed Jul 2 16:05:47 EDT 2014


Hi All,
            I have  created a Queue to use the default life cycle have been
used it for several months now.
After using it I realized that I will need to create a new life cycle for
tickets in the Queue. Is it possible to change the life cycle  in the Queue
and update tickets in their final state  that have used the  default life
to a final state in the new lifecycle that I have create.


Regards,
Kenroy
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