[rt-users] RT-mailgate question

[Yavor Marinov]

Thanks for your time Peter.

Currently in the received mail i need to add the username which took
action over the ticket, nothing more

On 7/8/2014 3:26 AM, Alex Peters wrote:
>
> From your description, it seems that the managers are currently
> watching the ticket as AdminCCs.
>
> Can you please give an example of the information that you need in the
> emails that are sent to the managers?
>
> The emails already show the name and email address of the person
> adding correspondence to the ticket.  Ticket owner information is
> already emailed when owner change occurs.
>
> On 08/07/2014 1:03 am, "Yavor Marinov" <ymarinov at neterra.net
> <mailto:ymarinov at neterra.net>> wrote:
>
>     hey guys,
>
>     i have again (probably) silly question. Is there any chance when using
>     RT web interface, when replying the rt-mailgate to attach the username
>     who did the action. Now, when replying to a ticket, via email we
>     receive
>     only the actual information written by user plus link to the
>     ticket. I'm
>     asking this, because some of our managers don't want to handle
>     with RT's
>     web interface, but needs info who actually took action over the ticket
>
>     Thanks in advance
>
>     --
>     RT Training - Boston, September 9-10
>     http://bestpractical.com/training
>

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