[rt-users] Help with setting RT Due Date

[Alex Peters]

Entry of due date is possible at ticket creation by clicking the Details
"tab" at the top right of the form.
On 16/07/2014 6:50 am, "Joe Kirby" <kirby at umbc.edu> wrote:

> I have a need to prompt the user for the desired need by date at ticket
> creation. I did not see how to use the RT due date so I created a field
> called Need-By-Date and set it up as Mandatory and Select Date.
>
> I need to set the RT Due Date to this value and I keep getting errors of
> various kinds.
>
> I did look through the wiki and found AddDays, etc. functions but really
> did not see anything that would achieve this.
>
> Can you help?
>
> Thanks
>
> Joe
>
> Joe Kirby ,  Assistant Vice President, Business Systems
> Division of Information Technology (DoIT)
> Support Response -   http://www.umbc.edu/doit
> Administration 627
> Office - 410-455-3020
> Email - kirby at umbc.edu
>
>
> --
> RT Training - Boston, September 9-10
> http://bestpractical.com/training
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20140716/c21d8094/attachment.htm>