[rt-users] How can you use requestor info in custom field

[Thomas, Adam (Lakefield)]

Thank you for the response, forgive me I am new at this, very new…

$self->TicketObj->AddCustomFieldValue( Field => 'location', Value => '$self->TransactionObj->CreatorObj->City' );

Is the code I have and it is literally putting in just the line. Where do I need to correct my syntax?

Adam Thomas
SGS Canada
Application Support - Big Machines Development

SGS Canada
Phone: +1-705-652-2000 ext 2505
Cell: +1-705-957-1618
E-mail: adam.thomas at sgs.com<mailto:Jessica.martin at sgs.com>

From: Alex Peters [mailto:alex at peters.net]
Sent: July-18-14 9:10 AM
To: Thomas, Adam (Lakefield)
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] How can you use requestor info in custom field

You can do this with a scrip which fires on ticket creation, accesses the user's relevant location information, then puts it in the ticket's custom field.

The location information of the user creating the ticket can be accessed in scrip code via:

$self->TransactionObj->CreatorObj->Organization
$self->TransactionObj->CreatorObj->Address1
$self->TransactionObj->CreatorObj->Address2
$self->TransactionObj->CreatorObj->City
$self->TransactionObj->CreatorObj->State
$self->TransactionObj->CreatorObj->Zip
$self->TransactionObj->CreatorObj->Country

A ticket's custom field can be modified in scrip code via:

$self->TicketObj->AddCustomFieldValue( Field => 'location', Value => '...' );

On 17 July 2014 22:51, AdamThomas <adam.thomas at sgs.com<mailto:adam.thomas at sgs.com>> wrote:
When a ticket is emailed in I want the requestors location to be auto
populated into my custom field "location".

My user profile automatically detects their location in their user profile



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