[rt-users] Default My Ticket

[Alex Peters]

Technically, a user's tickets are only theirs if they own them.

However, components can easily be added and removed from the home screen so
another option is to create a saved search, possibly called "My Requests,"
which returns all tickets matching those criteria:

Requestor.id = '__CurrentUser__' OR Cc.id = '__CurrentUser__'

or if you want to replace the existing My Tickets component and have the
results include owned tickets:

Owner = '__CurrentUser__' OR Requestor.id = '__CurrentUser__' OR Cc.id =
'__CurrentUser__'

That saved search can then be placed directly on the home screen either in
addition to or in place of the original My Tickets component.  The default
home screen setup ("RT at a glance") can be modified globally (via the
Admin menu when logged in as a superuser) if you want this change to apply
to all users by default, but every user can set this screen up in their own
way too.



On 24 July 2014 11:07, Mark Campbell <mcc171 at psu.edu> wrote:

> Is there a way to edit the default My Tickets search that is provided on
> the home screen to include tickets the user that is logged in is CCed or a
> requestor on?
>
> Thanks
>
> Mark
>
> --
> RT Training - Boston, September 9-10
> http://bestpractical.com/training
>
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