[rt-users] Default My Ticket

[Mark Campbell]

So I had created a saved search but failed to use the Requestor.id or 
CC.id and that was what was causing the problem.

I used .Name instead.  Works great now.

Thanks for the help.

Mark


On 7/23/2014 9:37 PM, Alex Peters wrote:
> Technically, a user's tickets are only theirs if they own them.
>
> However, components can easily be added and removed from the home 
> screen so another option is to create a saved search, possibly called 
> "My Requests," which returns all tickets matching those criteria:
>
> Requestor.id = '__CurrentUser__' OR Cc.id = '__CurrentUser__'
>
> or if you want to replace the existing My Tickets component and have 
> the results include owned tickets:
>
> Owner = '__CurrentUser__' OR Requestor.id = '__CurrentUser__' OR Cc.id 
> = '__CurrentUser__'
>
> That saved search can then be placed directly on the home screen 
> either in addition to or in place of the original My Tickets 
> component.  The default home screen setup ("RT at a glance") can be 
> modified globally (via the Admin menu when logged in as a superuser) 
> if you want this change to apply to all users by default, but every 
> user can set this screen up in their own way too.
>
>
>
> On 24 July 2014 11:07, Mark Campbell <mcc171 at psu.edu 
> <mailto:mcc171 at psu.edu>> wrote:
>
>     Is there a way to edit the default My Tickets search that is
>     provided on the home screen to include tickets the user that is
>     logged in is CCed or a requestor on?
>
>     Thanks
>
>     Mark
>
>     -- 
>     RT Training - Boston, September 9-10
>     http://bestpractical.com/training
>
>

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