[rt-users] adding custom field type, how to force single value

[Kevin Falcone]

On Mon, Jun 16, 2014 at 04:54:03PM -0400, Len Jaffe wrote:
> I'm adding a custom field type tp my RT instance to that I can create custom
> Show and Edit templates due to the data being stored in JSON.
> 
> What I';ve found so far is that RT thinks my Text-based CF is multivalued, and
> when the edit side submits any values (not even changing any of the json), RT
> will parse pretty-printed JSON as multiple entries.
> 
> How does one typically go about informing RT that the new custom field type is
> single-valued?

I assume you've actually made a Freeform rather than Text CF with
custom viewers/editors.  The relevant setting should be MaxValues, but
switching your type is likely what you want - Fill in one text area vs
enter multiple values.

-kevin
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