[rt-users] Help with mySQL query to prune RT3 database before upgrading to RT 4.2.5

Kevin Falcone falcone at bestpractical.com
Fri Jun 20 15:39:29 EDT 2014

On Fri, Jun 20, 2014 at 12:26:11PM -0500, Lists wrote:
> The make upgrade-database process runs for a short while and this is what I
> get from the command line.
> Proceed [y/N]:y
> Processing 3.8.2
> Now inserting data.
> [25360] [Fri Jun 20 15:49:26 2014] [warning]: Going to add [OLD] prefix to
> all templates in approvals queue. If you have never used approvals, you can
> safely delete all the templates with the [OLD] prefix. Leave the new
> Approval templates because you may eventually want to start using approvals.
> (./etc/upgrade/3.8.2/content:6)
> make: *** [upgrade-database] Killed
> I am attempting to upgrade from 3.8.1 to 4.2.5.
> Is there additional logging/debug I can turn on or log files elsewhere I can
> check to see what is happening?

Connect to your database and run;
select count(*) from Attributes;
select count(*) from Attributes where Name = 'DeferredRecipients' and Content IS NULL;

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