[rt-users] Read-only cusom field + refresh

[Kevin Falcone]

On Fri, Jun 27, 2014 at 08:50:26AM -0700, Zlo wrote:
> My RT is 4.2.5
> 
> What do I need to achieve: 
> I have some Custom Fields for my Incidents queue
> Classification
> Current Effect
> Projected Effect
> Criticality
> Incident Rating
> 
> I need Incident Rating to be read-only and I need it to auto-populate its
> value depending on values of the other custom fields.
> 
> I've found this article:
> http://requesttracker.8502.n7.nabble.com/Howto-Pseudo-read-only-custom-fields-td45103.html
> But I it was written for an older version of RT and I can't figure out how
> to apply it to my RT, also it would solve only part of the problem

As that thread suggests, just don't give ModifyCustomField to your
users for Incident Rating.

Write a Scrip to change the value for it based on the submitted values
of the other fields.  This will require some perl knowledge to do.

-kevin
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