[rt-users] Ran update, custom fields cause issues.

[Robert Shaker]

Thank you for your response,

The issue appears every time someone puts data in a custom field, whether the field is provided by RTx::Tags or not. I will submit the patch to the author post-haste. Either way, the patch only edits the quicksearch functionality, as the actual custom field functionality still works fine with the vanilla plugin.

I just tested removing the Tags extension from the RT_Siteconfig and clearing the mason cache, so it is likely not related to the addon.

If it is any help, I am running Ubuntu 12.04 on Apache2 using MYSQL.

I also just tried running cpan -l | grep -i "html::mason::commands" and it appears I do not have the module installed. Is this an RT dependency? Running make testdeps returns "ALL dependencies have been found".


-----Original Message-----
From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Friday, June 27, 2014 2:48 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Ran update, custom fields cause issues.

On Fri, Jun 27, 2014 at 01:37:03PM -0400, Robert Shaker wrote:
> When I updated the server the other day (from 4.2.4 to 4.2.5) I also
> ran the command “cpan-outdated –p | cpanm “ to update my perl modules
> to the latest version.

Didn't this reinstall RTx::Tags with a version that doesn't work?
BTW - you should send your patch to the RTx::Tags author.

>
> [27698] [Thu Jun 26 15:27:49 2014] [error]:
> RT::CustomField::_CanonicalizeValue
> Unimplemented in HTML::Mason::Commands. (/opt/rt4/share/html/Elements/
> ValidateCustomFields line 99)
>
>
> If anyone could help me with figuring out the issue here it would be
> greatly appreciated, as I am completely stumped. My solution so far
> has been to completely disable custom fields.

Does this happen only with your RTx::Tags CF or with the normal core CF too?

-kevin

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