[rt-users] how to unset a ticket's Due date?

Alex Peters alex at peters.net
Mon Jun 30 02:04:00 EDT 2014


Given no answers yet, it seems that either no one can replicate this (in
which case a "works for me" would prompt me to debug further) or no one has
attempted to remove due dates from tickets in v4.2.5.

I'll assume the latter and file a bug report.


On 24 June 2014 21:40, Alex Peters <alex at peters.net> wrote:

> I'm trying to remove a Due date from a ticket.
>
> Historically, entering "-" or "0" into the field worked fine for me.  When
> I try this now however (RT v4.2.5), the page just reloads and the date
> doesn't get removed.  Neither "not set" nor just whitespace have any effect
> when entered either.
>
> Nothing amazing is showing up in the logs:
>
> [...] [warning]: Couldn't parse date '-' by Time::ParseDate
> (.../RT/Date.pm:231)
> [...] [warning]: Couldn't parse date 'not set' by Time::ParseDate
> (.../RT/Date.pm:231)
>
> What's the "official" way to remove a Due date from a ticket now?
>
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