[rt-users] Auto Reply to Requestors and CCs

Simon Wilcox simonw at simonwilcox.co.uk
Mon Mar 3 16:11:05 EST 2014

On 03/03/2014 19:50, Kevin Falcone wrote:
> On Sat, Mar 01, 2014 at 05:34:51PM +0000, Simon Wilcox wrote:
>> I created a new Scrip, On Create Autoreply to All which used the new
>> Autoreply To All  action instead of Autoreply To Requestor.
> I assume you also have
> http://bestpractical.com/docs/rt/latest/RT_Config.html#ParseNewMessageForTicketCcs
> enabled.
Indeed yes, a very handy feature. The addition in 4.x of suggesting 
additional CCs on the People page is also very useful.
>> It all works but I have two questions:
>> 1. The Autoreply to Requestor action passes through "Requestors" as
>> a parameter but the module doesn't seem to use it, what does it do ?
> For your action, the only thing it really does is get passed to your Template as $Argument
> For most Notify (rather than Autoreply) actions, it's used to
> determine who to notify.
Ah right, thank you for the clarification.
>> 2. Was there an easier way to achieve what I wanted ?
> Autoreply is specifically designed to always send the Requestor email
> (normal Notify actions would not reply to the requestor) so it's the
> closest to what you want.

Great - glad to know I didn't miss some obvious checkbox :-)


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