[rt-users] Rights for Linking Ticket
ram0502 at gmail.com
Sat Mar 1 14:08:57 EST 2014
> On 02/28/2014 12:32 PM, Ram wrote:
> > Hey folks,
> > Using RT 4.0.2.
> > I have a queue most of our staff is authorized to view/view
> > summaries/comment/reply/modify/... and another queue that most staff can
> > create tickets in and , as requestors, can view their own tickets and
> > add replies but they don't have more general capabilities.
> > The situation has come up where I want to enable regular staff to link
> > (RefersTo) tickets in the queue they normally work on to the queue that
> > they are only ever requestors of. What is the appropriate Right to grant
> > and where?
> > This is what we have put another way:
> > queue 1: all group 'staff' have full user and staff rights
> > queue 2: all group 'staff' can can create tickets and modify their own
> > ticket.
> > I want folks in group 'staff' to be able to link a ticket in queue1 to a
> > ticket in queue2.
> > thanks
> > ram
> The best way to do this is to change $StrictLinkACL in RT_SiteConfig.pm
> That way you don't have to grant the requestors ModifyTicket.
Perfecto - thanks!
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