[rt-users] Send message to every non Privileged users in the Queue

[Hajime Takase]

Thanks all.


2014-03-05 6:10 GMT+09:00 Kenneth Crocker <kenn.crocker at gmail.com>:

> Kevin,
>
> Well hell. I'm old. I wasn't thinking. You're right.
>
> Kenn
>
> Sent from my Windows Phone From: Kevin Falcone
> Sent: 3/4/2014 11:52 AM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Send message to every non Privileged users in
> the Queue
> Kenn
>
> >    You can create a group and then write a scrip to search that group
> membership and add them to
> >    the cc list.
>
> That's hugely unnecessary since you can just add a group as a Cc
> after creation.
>
> Hajime
>
> >    I have few hundred customers and few groups in the Queue.I want to
> send the messages to them
> >    like 'sales notice' or 'security notice' perhaps with making a new
> ticket.But apparently I
> >    can't add groups to CC when I create ticket.
> >    So is there any ways to send message to every non Privileged users in
> the particular Queue?
>
> The Web UI won't allow that unfortunately, since it wants to parse
> emails.  It's an infrequent request.
>
> You can create the ticket, add the Cc, then correspond.
> Alternately, depending on how you're handling these tickets, the API
> accepts Principal ids, so you can assign a group on creation of the
> ticket using that.
>
> -kevin
>
> --
> RT Training London, March 19-20 and Dallas May 20-21
> http://bestpractical.com/training
>
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