[rt-users] Comment reply from email

Hajime Takase takase at axlbit.net
Wed Mar 5 01:42:06 EST 2014


Can RT distinguish repling to ticket or comment from email?
Apparently it seems that all reply is recognized as "Correspondence" but I
want to allow to reply comment from email which is not sent to the

I'm thinking to add script to check the title(like if [Comment] it is reply
to comment) or see "Reference" of email header.

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