[rt-users] Limit Notifications on one Queue but Tickets traveling to another, more verbose Queues.
falcone at bestpractical.com
Wed Mar 5 11:49:26 EST 2014
On Wed, Mar 05, 2014 at 05:20:20PM +0100, Bartosz Maciejewski wrote:
> Normally on this stage Requestor is getting notify that queue has
> changed, but if queue chaned from Complain queue there should not be
> this notification. Also if someone is taking ticket or giving to
> another Owner no notify as well should be send (if ticket is from
> Complain Queue). Further more, if Warehouse decided that this is not
> theirs case, and gives this ticket to Production Queue, there
> shouldn't be notify on queue or user change. And for the final step,
> if ticket is resolved, customer should have notify with explanation.
You don't give your RT version and the answers vary based on that.
You've also got a number of non-standard Scrips (On Queue Change
Notify Requestor, etc). You would need to tell us more about them and
their globalness in order to comment.
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