[rt-users] Limit Notifications on one Queue but Tickets traveling to another, more verbose Queues.

j.hubbard jason.hubbard at circles.com
Mon Mar 10 15:27:52 EDT 2014

Hi, this is possible.

>From what you are trying to accomplish all you should have to do is change
the notification scrip to use a user defined condition then use something
similar to the below for the condition.  

#--begin condition--

if (($self->TransactionObj->Type eq "Set") and
($self->TransactionObj->Field eq "Queue") and
$self->TransactionObj->OldValue ne 3) {
} else {

#--end condition--

This will send the notification out for a change from any queue except the
queue ID you specify.  In my example the id is 3.  Make sure to change the 3
to whatever id your Complain queue uses.

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