[rt-users] Asset link search

Gustavo Gasparrini gustavo.gasparrini at nixe.com
Fri Mar 14 06:54:15 EDT 2014

Thank you for your answer, Keith. 
We'll make a code extension and if it works fine, we'll share with the list. 


Gustavo Gasparrini | NIXE S.R.L. 

IT Systems General Manager 


----- Mensaje original -----

De: "Keith Schincke" <Keith.Schincke at bcm.edu> 
Para: "Gustavo Gasparrini" <gustavo.gasparrini at nixe.com>, rt-users at lists.bestpractical.com 
Enviados: Martes, 11 de Marzo 2014 11:20:25 
Asunto: RE: Asset link search 

1) The asset number is also displayed just below the RT menu. 

2) I see this requiring a code extension to have the query run against both tables as it currently runs against ticket titles and not articles or assets. 


From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Gustavo Gasparrini 
Sent: Friday, March 07, 2014 4:12 PM 
To: rt-users at lists.bestpractical.com 
Subject: [rt-users] Asset link search 

Hi, I was reading other posts about how to link asset to tickets that already exists. 

I understand that you have to go to the link tab (or use @AssetQueue), and write for example asset:3, to make a link to asset 3. 

I have two question about that: 

1. How can I know the asset id?, because in the search form doesn't appear the id asset. (I know that you can see in the url address, but I can't explain that to users) 

2. Is it possible to search by description (in link tab) like to link tickets? 

I'm using RT 4.2.3 

Asset 1.0 rc2 

Thank you very much. 


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