[rt-users] Need help with Error Message

[Bryon Baker]

When replying from the transaction section of a ticket we get the following exception thrown in the error log.

[18940] [Mon Mar 24 20:43:32 2014] [debug]: Canonicalizing URI '47616' to 'fsck.com-rt://Copsean_Service_Inc/ticket/47616' (/opt/rt4/sbin/../lib/RT/URI.pm:108)
[18940] [Mon Mar 24 20:43:32 2014] [debug]: Canonicalizing URI '47616' to 'fsck.com-rt://Copsean_Service_Inc/ticket/47616' (/opt/rt4/sbin/../lib/RT/URI.pm:108)
[18940] [Mon Mar 24 20:43:32 2014] [debug]: Canonicalizing URI '47616' to 'fsck.com-rt://Copsean_Service_Inc/ticket/47616' (/opt/rt4/sbin/../lib/RT/URI.pm:108)
[18940] [Mon Mar 24 20:43:32 2014] [debug]: Canonicalizing URI '47616' to 'fsck.com-rt://Copsean_Service_Inc/ticket/47616' (/opt/rt4/sbin/../lib/RT/URI.pm:108)
[18940] [Mon Mar 24 20:43:32 2014] [debug]: Canonicalizing URI '47616' to 'fsck.com-rt://Copsean_Service_Inc/ticket/47616' (/opt/rt4/sbin/../lib/RT/URI.pm:108)
[18940] [Mon Mar 24 20:43:32 2014] [debug]: Canonicalizing URI '47616' to 'fsck.com-rt://Copsean_Service_Inc/ticket/47616' (/opt/rt4/sbin/../lib/RT/URI.pm:108)
[18940] [Mon Mar 24 20:43:33 2014] [debug]: Rendering attachment #195912 of 'text/html' type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:182)
[18940] [Mon Mar 24 20:43:34 2014] [debug]: Rendering attachment #199136 of 'text/html' type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:182)
[18940] [Mon Mar 24 20:43:36 2014] [warning]: Use of uninitialized value $_ in concatenation (.) or string at /usr/lib/perl5/site_perl/5.16.2/HTML/FormatText/WithLinks/AndTables.pm line 211. (/usr/lib/perl5/site_perl/5.16.2/HTML/FormatText/WithLinks/AndTables.pm:211)
[18940] [Mon Mar 24 20:43:36 2014] [error]: Can't call method "content" on an undefined value at /usr/lib/perl5/site_perl/5.16.2/HTML/FormatText/WithLinks/AndTables.pm line 217.

Stack:
  [/usr/lib/perl5/site_perl/5.16.2/HTML/FormatText/WithLinks/AndTables.pm:217]
  [/usr/lib/perl5/site_perl/5.16.2/HTML/FormatText/WithLinks/AndTables.pm:101]
  [/usr/lib/perl5/site_perl/5.16.2/HTML/FormatText/WithLinks/AndTables.pm:83]
  [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1777]
  [/opt/rt4/sbin/../lib/RT/Transaction.pm:348]
  [/opt/rt4/share/html/Elements/MessageBox:60]
  [/opt/rt4/share/html/Ticket/Update.html:178]
  [/opt/rt4/share/html/Widgets/TitleBox:56]
  [/opt/rt4/share/html/Ticket/Update.html:185]
  [/opt/rt4/share/html/Ticket/autohandler:66]
  [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:680]
  [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:368]
  [/opt/rt4/share/html/autohandler:53] (/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:211)

Thanks in advance for the help.

Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726  *  262-783-6261 ext. 2296
bbaker at copesan.com<mailto:cstephan at copesan.com>
www.copesan.com<http://www.copesan.com/>
"Servicing North America with Local Care"

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