[rt-users] Prevent users from re-opening old tickets

Guadagnino Cristiano guadagnino.cristiano at creval.it
Fri May 2 11:11:12 EDT 2014

Hi Mathew.
We have a script configured so that users cannot reopen a ticket when it has been closed for more than a week.
I believe I got some help, in configuring it, from an article on the wiki, but I have been unable to find it again.

So I wrote my own article. Here it is: http://requesttracker.wikia.com/wiki/Conditional_Reopen_Reject

I hope this helps!


Il giorno mer, 30/04/2014 alle 17.47 -1000, Mathew Snyder ha scritto:
A customer has requested a modification to their RT installation such that tickets which are 30 days or more old cannot be reopened. I'm aware of the ForkIntoNewTicket scrip. Has anyone ever configured/modified this to use a time constraint?


"When you do things right, people won't be sure you've done anything at all." - God; Futurama

"We'll get along much better once you accept that you're wrong and neither am I." - Me
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