[rt-users] Prevent users from re-opening old tickets

[Mathew Snyder]

This appears to be exactly what my customer is looking for.

Grazie mille.

-Mathew

"When you do things right, people won't be sure you've done anything at
all." - God; Futurama

"We'll get along much better once you accept that you're wrong and neither
am I." - Me


On Fri, May 2, 2014 at 5:11 AM, Guadagnino Cristiano <
guadagnino.cristiano at creval.it> wrote:

>  Hi Mathew.
> We have a script configured so that users cannot reopen a ticket when it
> has been closed for more than a week.
> I believe I got some help, in configuring it, from an article on the wiki,
> but I have been unable to find it again.
>
> So I wrote my own article. Here it is:
> http://requesttracker.wikia.com/wiki/Conditional_Reopen_Reject
>
> I hope this helps!
>
> Bye
> Cris
>
>
>
>   Il giorno mer, 30/04/2014 alle 17.47 -1000, Mathew Snyder ha scritto:
>
> A customer has requested a modification to their RT installation such that
> tickets which are 30 days or more old cannot be reopened. I'm aware of the
> ForkIntoNewTicket scrip. Has anyone ever configured/modified this to use a
> time constraint?
>
>
>  -Mathew
>
> "When you do things right, people won't be sure you've done anything at
> all." - God; Futurama
>
>
>
>  "We'll get along much better once you accept that you're wrong and
> neither am I." - Me
>
>
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