[rt-users] Rich text editor disabled after update to 4.2.4

[Robert Shaker]

Resolved.

I managed to fix this by basically cleaning out my /opt/rt4/local/html/Elements/Header file.

As it turns out, the header in 4.2.4 is loading the JS for the rich text editor, and this was being overwritten by my old version of the file.

From: Martin Janíček [mailto:martin.janicek at riomedia.cz]
Sent: Wednesday, May 21, 2014 3:38 AM
To: Robert Shaker; rt-users at bestpractical.com
Subject: RE: [rt-users] Rich text editor disabled after update to 4.2.4

You can inspect that file with some "web-developement tool" in your browser, look on the given line 2403 and then try to identify the .js file from where that line originate (squished .js file contains all .js files that RT uses, merged together). This should help you figure out to what is this property attached.

btw

RT_SiteConfig.pm
Set($MessageBoxRichTextHeight, 400);


-mJ

From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Robert Shaker
Sent: Tuesday, May 20, 2014 8:01 PM
To: rt-users at bestpractical.com<mailto:rt-users at bestpractical.com>
Subject: Re: [rt-users] Rich text editor disabled after update to 4.2.4

Also, the chrome console reveals this, which I did not notice before.

event.returnValue is deprecated. Please use the standard event.preventDefault() instead.
Uncaught TypeError: Cannot read property 'MessageBoxRichTextHeight' of undefined squished-884af658b44cdd5c585766ea0a0518ba.js:2403


From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Robert Shaker
Sent: Tuesday, May 20, 2014 1:51 PM
To: rt-users at bestpractical.com<mailto:rt-users at bestpractical.com>
Subject: [rt-users] Rich text editor disabled after update to 4.2.4

Hello mailing list,

I have updated my RT installation to 4.2.4 just this Friday, and now we have noticed that the rich text editor seems to no longer be working. When I reply to a ticket it shows the quoted text like before, but now it is a garbled mess of HTML as it is not translating properly. Does anyone have any idea what's going on?

Thank you,

Bob Shaker | Co-op IT analyst
Arden Companies | Bombay Outdoors
30400 Telegraph Rd, Suite 200, Bingham Farms, MI 48025
ArdenCompanies<http://www.ardencompanies.com/>.com   BombayOutdoors.com <http://bombayoutdoors.com/>

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