[rt-users] Rich text editor disabled after update to 4.2.4

[Martin Janíček]

You can inspect that file with some "web-developement tool" in your browser,
look on the given line 2403 and then try to identify the .js file from where
that line originate (squished .js file contains all .js files that RT uses,
merged together). This should help you figure out to what is this property
attached.

 

btw

 

RT_SiteConfig.pm

Set($MessageBoxRichTextHeight, 400);

 

 

-mJ

 

From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf
Of Robert Shaker
Sent: Tuesday, May 20, 2014 8:01 PM
To: rt-users at bestpractical.com
Subject: Re: [rt-users] Rich text editor disabled after update to 4.2.4

 

Also, the chrome console reveals this, which I did not notice before.

 

event.returnValue is deprecated. Please use the standard
event.preventDefault() instead.

Uncaught TypeError: Cannot read property 'MessageBoxRichTextHeight' of
undefined squished-884af658b44cdd5c585766ea0a0518ba.js:2403

 

 

From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf
Of Robert Shaker
Sent: Tuesday, May 20, 2014 1:51 PM
To: rt-users at bestpractical.com
Subject: [rt-users] Rich text editor disabled after update to 4.2.4

 

Hello mailing list,

 

I have updated my RT installation to 4.2.4 just this Friday, and now we have
noticed that the rich text editor seems to no longer be working. When I
reply to a ticket it shows the quoted text like before, but now it is a
garbled mess of HTML as it is not translating properly. Does anyone have any
idea what's going on?

 

Thank you,

 

Bob Shaker | Co-op IT analyst

Arden Companies | Bombay Outdoors

30400 Telegraph Rd, Suite 200, Bingham Farms, MI 48025

 <http://www.ardencompanies.com/> ArdenCompanies.com
<http://bombayoutdoors.com/> BombayOutdoors.com 

 

cid:image001.jpg at 01CF49DF.644DF900

 

 

  _____  

ARDEN
A Global Company
Celebrating over 50 years of making your life more comfortable!

This message may contain confidential and/or privileged information. If you
are not the addressee or authorized to receive this for the addressee, you
must not use, copy, disclose, or take any action based on this message or
any information herein. If you have received this message in error, please
advise the sender immediately by reply e-mail and delete this message.

This OUTBOUND E-mail and Document(s) has been scanned by an Antivirus
Server.

 

  _____  

ARDEN
A Global Company
Celebrating over 50 years of making your life more comfortable!

This message may contain confidential and/or privileged information. If you
are not the addressee or authorized to receive this for the addressee, you
must not use, copy, disclose, or take any action based on this message or
any information herein. If you have received this message in error, please
advise the sender immediately by reply e-mail and delete this message.

This OUTBOUND E-mail and Document(s) has been scanned by an Antivirus
Server.

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20140521/7b695727/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.jpg
Type: image/jpeg
Size: 5721 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20140521/7b695727/attachment.jpg>