[rt-users] Ticket Updates only for Comments/Correspondence

[Richard McMahon]

Hello,

In order to identify activity we have a series of dashboards that use 
constraints like:

updated < last week; updated < last month; Updated > '-4 weeks'

This is getting cluttered up with minor transactions like e.g.

Reference by Ticket  XXXX
Member ticket XXX added
Dependency by ticket XXXX added

We would like to only list tickets where there has been a significant 
updat ie

comment or corresponce in the time window.

>From a query point of view it would be useful to have

Last updated option that only included Comments and/or Correspondence
transactions.

ie
Last Comment
Last Correspondence

Comments or pointers appreciated.

Regards Richard