[rt-users] MIME email not decoding - Sender or RT?

Alex Vandiver alexmv at bestpractical.com
Tue May 27 15:54:15 EDT 2014

On 05/27/2014 10:36 AM, Cena, Stephen (ext. 300) wrote:
> We've recently upgraded from RT 4.2.3 to 4.2.4. We have one user that
> when they email us now, RT is recording the MIME encoded email and not
> decoding it. Thus far, it appears to only be from one specific user. Is
> there anything I should check on my RT configuration before I ask the
> user what they are using for mail software?

RT 4.2.4 didn't change anything notable about incoming mail parsing.
Check your RT logs, as well as the "Show full headers" of mail in RT.
 - Alex

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