[rt-users] Enable requestors to view ticket without logging in

Ian Clancy clancyian at gmail.com
Mon Nov 3 09:47:13 EST 2014

Hi Rinke,
I'm not sure if this is possible.
Is it absolutely necessary that customers be able to login to see their
tickets ?. If not you could just edit the Templates to remove any URL Links
to your system thus avoiding any confusion.
Alternatively, if you have a relatively small number of customers you can
manually set their password once they have submitted their first ticket.
The relevant documentation for authentication is

On 3 November 2014 11:56, Rinke Colen <rcolen at experty.com> wrote:

> Dear community,
> Is there anyone who can help me on this?
> Best regards,
> Rinke
> On Wed, Oct 29, 2014 at 9:51 AM, Rinke Colen <rcolen at experty.com> wrote:
> > L.S.
> >
> > I have set up user accounts for IT staff, but not for any other
> > people. There is no LDAP or other directory integration. We have only
> > internal customers.
> >
> > Customers create tickets by sending an email. The automated response
> > contains a link to the ticket. When the requestor follows that link,
> > they are required to log in. Since they don't have a user account they
> > can't.
> >
> > How can I enable requestors to view their tickets without logging in?
> --
> RT Training November 4 & 5 Los Angeles
> http://bestpractical.com/training
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