[rt-users] Due date does not change when back from stalled with a reply

Asif Iqbal vadud3 at gmail.com
Mon Nov 17 11:41:45 EST 2014


On Fri, Nov 14, 2014 at 2:10 PM, Asif Iqbal <vadud3 at gmail.com> wrote:

> Hi All
>
> I am not able to reset the due date with following definition
>
> Set(%ServiceAgreements,
>     Default => '7d',
>     QueueDefault => {
>         'Circuits' => '10d',
>         'Handover' => '2h',
>     },
>     Levels => {
>         '10d' => {
>               BusinessHours => 'work',
>               Resolve => { BusinessMinutes => 60*12*10, IgnoreOnStatuses
> => ['stalled'] },
>          },
>         '2h' => {
>               BusinessHours => 'work',
>               Resolve => { BusinessMinutes => 60*2 },
>          },
>     },
> );
>
>
> Ticket due date for 'Circuits' queue changes to unset when changed to
> 'stalled'.
>
> But when a reply opens the ticket, the Due date goes back to original
> instead of reset
>
> Any idea what I am doing wrong?
>
>
>

I still like some suggestions on this. Any hint is appreciated.



> --
> Asif Iqbal
> PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
> A: Because it messes up the order in which people normally read text.
> Q: Why is top-posting such a bad thing?
>
>


-- 
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
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