[rt-users] Due date does not change when back from stalled with a reply
Asif Iqbal
vadud3 at gmail.com
Fri Nov 14 14:10:12 EST 2014
Hi All
I am not able to reset the due date with following definition
Set(%ServiceAgreements,
Default => '7d',
QueueDefault => {
'Circuits' => '10d',
'Handover' => '2h',
},
Levels => {
'10d' => {
BusinessHours => 'work',
Resolve => { BusinessMinutes => 60*12*10, IgnoreOnStatuses =>
['stalled'] },
},
'2h' => {
BusinessHours => 'work',
Resolve => { BusinessMinutes => 60*2 },
},
},
);
Ticket due date for 'Circuits' queue changes to unset when changed to
'stalled'.
But when a reply opens the ticket, the Due date goes back to original
instead of reset
Any idea what I am doing wrong?
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
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