[rt-users] how to allow update subject line if update is from specific email address

Atif Mehboob atif.mehboob at eckoh.com
Tue Nov 18 07:11:13 EST 2014

Hi Landon,

Thank you for your reply. I have created the scrip as you suggested but there is no impact and subject line is still the same. Any suggestions please?


From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Landon Stewart
Sent: 13 November 2014 16:51
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] how to allow subject line if update is from specific email address

On Nov 13, 2014, at 5:06 AM, Atif Mehboob <atif.mehboob at eckoh.com<mailto:atif.mehboob at eckoh.com>> wrote:

Hi All,

We are using RT 4.2.1. How can we allow a specific email address to update the subject line of ticket in any queue.  Any suggestions please?


Hi Atif,

We do this using a scrip (in this case it'd be a global scrip).  Update it with the email address in question.

Update the subject for theemail at address.com<mailto:theemail at address.com>

On Correspond

Action: (User defined)
my $attachments = $self->TransactionObj->Attachments;
$attachments->Columns( qw(id Headers Subject) );
my $attachment = $attachments->First;
return 0 unless $attachment;
return 0 unless $self->TicketObj->IsWatcher( Type => 'Requestor', Email => 'theemail at address.com<mailto:theemail at address.com>' );
my $subject = $attachment->GetHeader('Subject');
return 0 unless $subject;
return 1;

Global template: Blank



Atif Mehboob
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